Our Customers, Customer Services and Processes
Customers and Services
Customers range from national firms such as Empire Carpet, Sherwin Williams, and FCI to regional commercial contractors such as Acousti Engineering and Redi Carpet, to small retail stores in the US and Canada, the UK, Australia, New Zealand, and South Africa.
Great customer service is about finding ways to help users better and more profitably use our product. Sometimes the best product ideas come from our customers. That's why when you speak we re listening.
Processes: Keep it Simple and Easy to Use
A key thing we do regularly is to enhance the product and to make it simple and easier to use with each update. Each feedback from customers is recorded into our CRM and development tracking system and reviewed weekly to make sure it gets implemented in the future update. That's why our customers rate user friendly the most reason to choose the product.
A Dedicated Team
The company was founded by Dr. Steven Wang. Obtaining inspiration from his customers, Steven has always been actively involved in shaping and refining the product. Along with his dedicated team of programmers, Steven and his team are in relentless pursuit of easy to use and technically superior software.
As a software industry veteran for 20 years, he has been devoted since 2001 to streamlining the measure estimating process utilizing advanced technology. He received his Ph.D in Computer Science from University of Southern California in 1991.